FAQs
Have a question about our products, services, or company? We’ve compiled a list of frequently asked questions and their answers below. If you don’t find the information you’re looking for, please don’t hesitate to contact us.
We offer a wide range of personalized embroidery and laser engraving services, including logo embroidery on caps, shirts, and other branding merchandise, as well as personal embroidery services like monogrammed initials and company logos on various items. We also specialize in laser engraving for added personalization and brand recognition.
Yes, we offer custom design services. Our team can work with you to create unique and personalized embroidery or laser engraving designs that meet your specific requirements.
We work with a variety of materials, including fabrics, leather, wood, and metal. Please let us know your specific material preferences, and we will advise you on the best options for your project.
Our minimum order quantity for embroidery is 20 pieces. However, please note that this may vary depending on the complexity of the design and the size of the order. For larger orders or more intricate designs, we may be able to offer lower minimum order quantities.
The turnaround time for embroidery and laser engraving orders at Sotex Creations typically ranges from 2-4 weeks. However, this can vary depending on the size and complexity of the order, as well as our current workload. For rush orders, please contact us for availability and pricing.
Yes, we can embroider on garments with existing prints or designs. However, please note that the placement of the embroidery may be limited to avoid overlapping with existing elements.
We can laser engrave on a variety of materials, including wood, leather, metal, and acrylic.
Yes, we can laser engrave on glassware and ceramics. However, please note that there may be limitations on the depth and detail of the engraving depending on the material.
Our minimum order quantity for laser engraving is 5 pieces. Similar to embroidery, this can vary depending on the design and order size. For larger orders or more intricate designs, we may be able to offer lower minimum quantities.
Yes, we offer design consultations to help you create the perfect embroidery or laser engraving design for your project. Our experienced designers can work with you to understand your vision and create a design that meets your specific needs and preferences. We can discuss factors such as:
- Design elements: Logos, text, images, and other details.
- Placement: Where the embroidery or laser engraving should be located on the item.
- Size and dimensions: The appropriate size and dimensions for the design.
- Color palette: The best colors to use for the embroidery or laser engraving.
- Font styles: Suitable font styles for the text.
Yes, we can handle large-scale orders. Our team has the capacity to produce a high volume of embroidered or laser-engraved products within a reasonable timeframe. We can also accommodate custom orders with specific requirements. Please contact us for pricing and turnaround times.
Yes, we offer repair and alteration services for items that have been embroidered or laser engraved by us. If your embroidered or laser-engraved items need repairs or alterations, please contact us for a quote.
We offer a [number]-year warranty on all of our embroidery and laser engraving services. If you encounter any issues with your product within the warranty period, please contact us for assistance.
The turnaround time for embroidery and laser engraving orders at Sotex Creations typically ranges from 2-4 weeks. However, this can vary depending on the size and complexity of the order, as well as our current workload. For rush orders, please contact us for availability and pricing.